Our approach to business remains the same throughout the years. We are dedicated to providing innovative products that exceed industry standards for quality, reliability, and performance. We use leading edge technologies and equipment in manufacturing, allowing us to exceed our customers' requirements for beautiful, strong and thermally efficient windows.
We offer an extensive line of replacement windows and accessories to fit any home, region or climate. All our products are built to last, and are backed by an on-going commitment to the people who buy them. Quality and commitment to excellence have been the cornerstones of our success. They will continue to serve as the foundations for our efforts in the future.
Click below to read about what sets us apart
We have embarked on a Journey to World Class. What does this mean for you? Better products, better service, and a better supplier of quality custom windows and doors. Read on for a few excerpts from our Journey to World Class Guide.
Our Mission: What is a Mission? You think of a Mission as a statement of what we will do. We summarize our Mission in the following Mission Statement: "We will provide an environment to attract, nurture and retain outstanding people who have a passion for consistently delivering quality products and services that exceed our customers expectations."
Our Vision: Whereas a Mission Statement summarizes what we will do, a Vision Statement summarized what we will accomplish by doing what we do. Our Vision for Soft-Lite is: "To be the premier manufacturer of the highest quality custom made vinyl windows and suppliers of innovative support services designed to make our customers the leaders in the industry."
Our Values: Regardless of who we are or what job we are doing at Soft-Lite, we will share a common set of values. They are: Customer Focus, Personal Integrity, Respect for People, Accountability, Work Ethic, and Teamwork.
To obtain your own full printed edition of our Journey to World Class Guide, please contact us at email@example.com.
Lifetime Warranty? That's right, all of our residential windows come standard with a lifetime warranty. It can even be transferred if you move or sell your house.
Soft-Lite L.L.C. warrants that its vinyl windows and doors will be free from manufacturing or material defects for so long as such products remain in use at the home where originally installed and the original purchaser (or authorized transferee) owns and resides in such home. Our Lifetime Warranty is designed to protect your investment and our reputation. It guarantees that our windows will not rot, rust, warp, pit, corrode or blister, and that our vinyl colors will remain true for the life of your home. Our Lifetime Warranty is non-prorated and is fully transferable. We also warranty all moving parts and the hermetically insulated seal against defects in materials or workmanship. Finally, we offer an optional glass breakage rider for extra peace of mind. Our Lifetime Warranty shows that we stand behind our windows and the people who buy them.
At Soft-Lite we understand that some people like to color coordinate their new windows with their decorating palette. Because everyone's sense of beauty is different, we offer our custom color program. For a small fee we will match your color sample by sending that sample to our world class color supplier. The supplier will digitally scan and color match your sample and formulate your custom color coating. We would then send it back to your dealer of choice for your written approval of satisfaction before processing the approved color order into production.
At Soft-Lite we are very proud of our dedicated employees; that is why we look to fill positions of line leaders and managers from within the company. What better way to teach and promote advancement. We employ some of the very best and brightest people around in the industry; many of them have been with us for more than 20 years.